Terms and Conditions

End User Licence Agreement

Crime+Investigation Play

Last updated: 22 July 2022

 

  1. INTRODUCTION
    1. These terms and conditions (the ‘T&Cs’) govern your use of websites and apps made available by Hearst Networks in relation to Crime+Investigation Play (together “Crime+Investigation Play”). We've tried to keep them as short as possible, to help you understand how you can use Crime+Investigation Play.  If you register for a paid subscription to Crime+Investigation Play, our subscription terms also apply (https://www.crimeandinvestigation.co.uk/play/terms-of-use).
    2. If you don't want to or cannot agree to these T&Cs, then you must not use the Crime+Investigation Play website or download or use the Crime+Investigation Play apps. By using the website or downloading, installing, updating or using the apps, or by clicking ‘accept’ or similar (where applicable), you agree to these T&Cs.
    3. We may (but are not obliged to) offer Crime+Investigation Play through application stores including, without limitation, the Apple App Store (iOS or Apple TV) Google Play (Android & Chromecast) and Amazon (Fire TV) (each a ‘Store’). You may need a Store account to access and use the apps, and your use of each Store is subject to the terms of use applicable to that Store (as may change from time to time).

 

  1. SUMMARY
    1. These T&Cs are a legal agreement between us, please read them carefully.
    2. These T&Cs describe how you are allowed to use our Crime+Investigation Play apps and website.
    3. If you break these T&Cs, we may stop you using Crime+Investigation Play, contact you about your use or exercise other rights available to us.
    4. Crime+Investigation Player apps and websites are provided on an ‘as is’ and ‘as available’ basis and we make no (and hereby disclaim all) representations and warranties with respect to Crime+Investigation Play, subject to your mandatory consumer rights, to the extent permitted by applicable law, except for those expressly stated in our applicable terms and conditions.
    5. These T&Cs may change from time to time. Please refer to section 10.2 below.

 

  1. HOW YOU MAY USE Crime+Investigation Player
    1. Provided you follow these T&Cs, you can use Crime+Investigation Play for your non-commercial, personal use as described herein. In particular, we grant you a non-exclusive, revocable, non-transferable, non-sublicensable, limited right and licence to use Crime+Investigation Play to browse, view, watch, stream and (where available) download programmes and other content we make available from time to time through Crime+Investigation Play (“Content”).
    2. You must be at least 18 years old and a UK resident to register an account to use Crime+Investigation Play apps. 
    3. You will need to provide certain information to register an account and choose a username and password.  You are responsible for all use of your account by any person.  You should keep your username and password confidential, and you are not permitted to share access to Crime+Investigation Play with anyone else.  Please let us know straight away if you think your account details might have been compromised. These T&Cs apply whichever device (e.g. your phone, computer, TV, tablet) you use to access Crime+Investigation Play.
    4. Crime+Investigation Play requires internet access, downloads substantial content from the internet, and your data usage while using it may be significant.  You are responsible for all data, roaming and other similar charges (or consumption of data or roaming allowances included in your mobile data or similar service package) arising from your use of Crime+Investigation Play and we recommend that you connect to a WiFi network while using Crime+Investigation Play.
    5. Access to Crime+Investigation Play and Content is subject to restrictions:
      1. you may only access Content while you are in the UK, and you may only use two devices at a time to watch or store Content;
      2. you may not (and may not allow others to) share, rent, publicly display, exhibit, resell or otherwise distribute or make available, Crime+Investigation Play or any Content, to anyone else;
      3. you may not (and may not allow others to) reproduce, or make public or commercial use of Crime+Investigation Play or any Content;
      4. you may not (and may not allow others to) modify, adapt, decompile, reverse engineer, disassemble, or decrypt Crime+Investigation Play or any part of it (except as permitted by applicable law);
      5. you may not (and may not allow others to) remove or try to circumvent digital rights management or copy protection from Crime+Investigation Play or any Content.
    6. If we are threatened with or face legal action because you break these T&Cs, we may hold you responsible and you will need to compensate and pay us back for any damage or losses we suffer as a result, including legal and other expenses.
    7. If you do not comply with these T&Cs, we have the right to suspend, terminate or otherwise take under review your right to use Crime+Investigation Play.

 

  1. Crime+Investigation Play & Content
    1. Crime+Investigation Play and the Content available through Crime+Investigation Play are protected by intellectual property rights (including copyright and trade mark rights) owned by us or our licensors.  You have no intellectual property or other rights in, or to, Crime+Investigation Play or the Content, and are only granted a limited licence to use (not sold) Crime+Investigation Play and Content in accordance with these T&Cs (please refer to clause 3.1).  All rights in Crime+Investigation Play and Content are reserved by us and our licensors.
    2. If you believe Content on Crime+Investigation Play infringes your copyright, please let us know using the contact details set out at section 11 below.  When reporting suspected copyright infringement please clearly identify the Content in question, and ensure you include your contact details and confirmation that you own copyright in the relevant Content and have not authorised its publication so we can consider whether it ought to be removed.
    3. We may change the Content available through Crime+Investigation Play from time to time (for example as we produce, license or commission new programmes, or if our licensors change or restrict our right to use Content) without notice. We may also issue updates or make changes to the functionality or minimum system requirements of Crime+Investigation Play from time to time (for example, to address security issues, changes in device technology and operating systems, or the availability of certain features) and you may be required to apply updates to continue using Crime+Investigation Play.  Not all features or Content may be available on all devices, please refer to section 8.1 below.

 

  1. OUR LIABILITY
    1. Nothing in these T&Cs will limit any of your rights which may not be excluded under law. This means that, notwithstanding any other terms in these T&Cs:
      1. our liability to you for personal injury or death caused by our negligence is not excluded or limited, nor is our liability to you for any fraudulent representation we make;
      2. if you have a paid subscription to Crime+Investigation Play and it is faulty when we deliver it to you, we will try to repair or replace it;
      3. if we can't fix that fault within a reasonable time, or without significant inconvenience, you're entitled to all or some of your money back that you paid to use Crime+Investigation Play (where applicable); and
      4. if, as a result of a defect, Crime+Investigation Play or Content damages your device or digital content belonging to you, and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
    2. Other than as mentioned above, our overall liability to you under or in connection with these T&Cs and your use of Crime+Investigation Play, is limited to the amount you have paid us to use Crime+Investigation Play in the 6 months immediately preceding the date on which you bring a claim or, where no price was paid, £10.
    3. Crime+Investigation Play, along with any updates, upgrades and any Content, are provided ‘as is’. That means we don't make any promises to you about Crime+Investigation Play or Content other than that they will be of satisfactory quality, as described, and fit for purpose. We don't make any other promises about Crime+Investigation Play or Content unless expressly described in these T&Cs or any subscription terms we have entered into with you. 
    4. We'll use reasonable skill and care to provide Crime+Investigation Play and Content, but can't guarantee there won't be any errors, bugs or interruptions. 

 

  1. PRIVACY
    1. Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in the Crime+Investigation Play Privacy Policy (https://www.crimeandinvestigation.co.uk/play/privacy-cookies-policy).

 

  1. STORE TERMS
    1. The following terms required by Apple apply if you use Crime+Investigation Play on iOS or tvOS:
      1. You and Hearst Networks acknowledge these T&Cs are concluded between you and Hearst Networks only, and not with Apple Inc. (‘Apple’), nor any subsidiary or affiliate company of Apple Inc., (‘Apple’). You also acknowledge that we are solely responsible for Crime+Investigation Play and the Content.
      2. Subject to your compliance with these T&Cs we grant you a non-exclusive, revocable, non-transferable, non-sublicensable, limited right and licence to use one copy of the relevant Crime+Investigation Play app for your personal, non-commercial use on any iOS or tvOS product you own or control, and as permitted by Usage Rules in the Apple Media Services T&Cs (www.apple.com/uk/legal/internet-services/itunes/uk/terms.html).
      3. We are solely responsible for providing support and maintenance for Crime+Investigation Play. You and Hearst Networks acknowledge Apple has no obligation whatsoever to furnish any maintenance & support services with respect to Crime+Investigation Play.
      4. You acknowledge Hearst Networks, and not Apple, is responsible for addressing any claims you may have relating to Crime+Investigation Play or your possession and/or use of Crime+Investigation Play, including but not limited to: (a) product liability claims; (b) any claim Crime+Investigation Play fails to confirm to any applicable legal or regulatory requirement; and (c) claims under consumer protection or similar legislation, including in connection with any use of HealthKit or HomeKit frameworks.
      5. You acknowledge that in the event of a third party claim that Crime+Investigation Play or your possession and use of Crime+Investigation Play infringes that third party's intellectual property rights, Hearst Networks shall be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property right infringement claim, and not Apple.
      6. You represent and warrant: (a) you are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a ‘terrorist supporting’ region; and (ii) you are not listed on any US Government list of prohibited or restricted parties.
      7. You agree to comply with any applicable third party terms of agreement when using Crime+Investigation Play, including the terms of any ISP or wireless data service agreement applicable to your internet connection.
      8. You and Hearst Networks acknowledge and agree Apple and its subsidiaries are third party beneficiaries of these T&Cs, and that when you accept them, Apple will have the right (and be deemed to have accepted the right) to enforce these T&Cs against you as a third party beneficiary thereof.
    2. The ways in which you can use Crime+Investigation Play may also be controlled by the relevant Store's terms and conditions and policies as made available to you by the Store. To the extent there is a conflict between the terms of these T&Cs and the terms of the Store from which you installed a Crime+Investigation Play application, the Store's terms shall prevail to the extent of the conflict.

 

  1. OPERATING SYSTEM AND DEVICE REQUIREMNENTS
    1. Crime+Investigation Play applications require certain minimum specifications (including browser, device, screen size, operating system, memory) to function correctly. Please review the application-specific minimum requirements where these are made available to you in the relevant application description / Store information pages to ensure Crime+Investigation Play is compatible with your device.  You can find more information about minimum system requirements here [https://crimeandinvestigation.co.uk/play/help].

 

  1. TERMINATION AND OUTAGES
    1. We may temporarily suspend Crime+Investigation Play or Content for the purposes of upgrades, maintenance or other service administration reasons. We will use our reasonable endeavours to limit the length of time this occurs for.
    2. We may end your rights to use Crime+Investigation Play or Content at any time if you breach these T&Cs. If what you have done can be put right, we may, in our sole discretion, give you a reasonable opportunity to do so. Where you have paid for access to Crime+Investigation Play or Content, and your rights have been terminated in accordance with this clause because of your breach of these T&Cs, we may not refund you.
    3. We may terminate our agreement with you (including your right to use Crime+Investigation Play) upon reasonable notice to you. This may happen, without limitation, because we choose to end the availability of Crime+Investigation Play, part thereof, or any Content. If your use of Crime+Investigation Play or Content was free of charge, you will not be entitled to compensation in this event, and otherwise we will refund you an amount in proportion to the time left in you subscription which you have paid for but are unable to use.

 

  1. GENERAL
    1. These T&Cs do not affect any legal rights you may have under the law which cannot be excluded or limited.
    2. We may change or update these T&Cs from time to time, to address changes in Crime+Investigation Play, changes in the law or changes in our commercial circumstances.  You may be required to agree to the changes to continue using Crime+Investigation Play.  We will try to give you reasonable notice of changes, and if you are not happy with them, and do not accept them, you will not be entitled to continue using Crime+Investigation Play once the changes take effect.  If you have a paid subscription and are not happy with changes to these T&Cs, you will either be entitled to continue using Crime+Investigation Play until the end of your current subscription period, or we will refund you in proportion to the amount of time left in the subscription period you have paid for, but which you are unable to use, after the changes take effect.  By continuing to use Crime+Investigation Play after we have notified you changes to these T&Cs are to take effect, you agree to those changes.
    3. We may transfer our rights and obligations under these T&Cs to another organisation. We will let you know if that happens and we will ensure that your rights under these T&Cs are unaffected. You may not transfer your rights or obligations under these T&Cs unless we expressly agree in writing.
    4. Except where expressly stated to the contrary in these T&Cs, these T&Cs do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these T&Cs.
    5. Even if we delay in enforcing these T&Cs and/or our rights, we can still enforce these T&Cs and/or our rights later. If we do not insist immediately that you do anything you are required to do under these T&Cs, or if we delay in taking steps in respect of your breaking of any term of these T&Cs, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    6. These T&Cs are governed by English law and you can bring proceedings in respect of your use of Crime+Investigation Play or these T&Cs in the English courts. In addition you may have the legal right to bring proceedings in your local jurisdiction. For instance if you live in Scotland you can bring legal proceedings in in either the Scottish or the English courts.

 

  1. REGULATORY, COMPANY AND CONTACT INFORMATION

In these T&Cs, ‘we’, ‘us’ and ‘our’ refers to Hearst Networks, a company registered in England and Wales. Our company registration number is 03105704 and our registered office is at 1 Queen Caroline Street, London, UK, W6 9YN.  You can contact us using the following information:

By Post: Hearst Networks UK 1 Queen Caroline Street, London, UK, W6 9YN

Email: help@crimeandinvestigationplay.co.uk

Regulatory information.  Ofcom regulates the editorial content of on-demand programme services. This includes ensuring certain rules are observed. These rules require certain material to be restricted to adults, prohibit other material (including that likely to incite hatred) altogether, and govern product placement in programmes and sponsorship of individual programmes or services. If you have complained to us and are dissatisfied with our response, you are entitled to complain to Ofcom using their form, which is available online here: http://stakeholders.ofcom.org.uk/broadcasting/on-demand/complain.

Advertising.  Ofcom is the regulator for editorial content on Crime+Investigation Play. Advertising is regulated by the Advertising Standards Authority. You can access the ASA complaints procedures online at http://www.asa.org.uk/Complaints or by telephoning 020 7492 2222. You can also complain to the ASA by post to:  Advertising Standards Authority, Castle House, 37-45, Paul Street, Shoreditch, London, EC2A 4LS.

Other queries.  Any queries relating to matters such as technical issues, billing, installation, or marketing should be made directly to us through the contact details set out at s.2 of these terms.  Further information about Ofcom can be found at www.ofcom.org.uk, and about the ASA at www.asa.org.uk.

 

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